What is Healthwatch Norfolk?
There is a statutory requirement for Healthwatch organisations to exist in each top tier local authority area in England. Healthwatch Norfolk is a registered charity and a statutory member of Norfolk’s Health and Wellbeing Board and has a role to represent the voice of patients, service users, carers and the public at the highest strategic level.
Your experience of accessing information, care and support during COVID-19
Healthwatch Norfolk are encouraging you to share your experience of using health and social care services since the outbreak of COVID-19. They will use this to pass constructive and supportive information to service leaders.
The spread of the virus has led to unprecedented changes to the way patients and service users receive care: pharmacies are struggling to keep up with demand for medication; many GP appointments have been postponed or conducted remotely; and strict protocols have been implemented in hospitals and care homes to prevent infection.
The survey is an opportunity for you to say anything relating to care and support since the outbreak of the virus. Healthwatch Norfolk are particularly interested in hearing about:
- Quality of local information and advice about coronavirus
- Your experience of urgent and emergency care
- Experience of health and social care routine appointments
- Communication from NHS Trusts, councils and charities
- Managing your mental and physical health at home
- Advice for individuals and families in self-isolation
- Caring for someone in isolation
- Access to dentistry in Norfolk
- Positive experiences and messages of support for health and social care staff
As emergency plans to support Norfolk’s population are rolled out across the county, Healthwatch argue that listening to the public is pivotal to ensuring that the health and well-being needs of people are met.