UK Power Networks is responsible for distributing power to the East of England. Their engineers will continue their core role of maintaining the electricity network, and fixing any electrical faults that occur.
With many customers now working from home and to support the wider UK economy at this time, from Friday 20th March, they will be cancelling most lower priority planned maintenance work to avoid planned power cuts for those working from home.
If you need information on a power cut, visit the Power Cut Map for live updates, tweet @UKPowerNetworks or telephone the customer service team, at any time, on 105 or 0800 3163 105. Calls are free from a landline or mobile phone.
Practical steps being taken:
To ensure resilience they have split key teams across different locations, and hundreds of call agents are equipped to answer customer queries while working from home.
All essential work will continue as normal, including fixing the rare power cuts.
Postponing lower priority work on electricity cables and substations to minimise disruption
Working with other network operators and trade associations to ensure best practice and to focus on activities that safeguard power supplies.
Engaging with suppliers to ensure access to equipment and supplies needed
What this means for you:
If their engineers need to enter your home to restore your power, they’ll ask whether you are self-isolating and make appropriate arrangements.
The engineers will wear protective equipment, stay in a different room from people who are infected or self-isolating, and avoid touching surfaces.
Be on their Priority Services Register to ensure you receive extra support if you experience a power cut.
There are over 20 ways to get in touch, including the website, Twitter @ukpowernetworks, or ring 105.
Support for those most in need during a power cut:
Free additional tailored support and guidance to customers on the Priority Services Register if they experience a power cut, are reliant on electronic medical equipment or have young children.
To register for the Priority Services Register call 0800 169 9970 or visit the website at www.ukpowernetworks.co.uk/priority.